[ English ]
Skip to main content
Online Check-in

What do I do if I can’t access my mobile boarding pass, or my phone’s battery has run out?

If you have a problem with your mobile boarding pass, you can obtain a paper boarding pass at a check-in desk, or at your boarding gate if you have already passed through Security and Immigration.

Related questions

When will I need to show my mobile boarding pass?
Which electronic devices may I use on board?
If I can’t get access to the Internet, is there any other way to transfer miles?
Search FAQs