Help Center

Can I cancel my booking online?

Yes. To cancel your booking and request a refund, please complete our refund form. Please note this is only for bookings made directly with Emirates, either on emirates.com or through our contact centers and offices.

If you booked through a travel agent and haven’t started your journey yet, please contact your travel agent to make any changes.

There may be a fee associated with canceling your booking depending on the fare conditions of your ticket.

Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.