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Help Center

Can I cancel my booking online?

Yes. To cancel your booking and request a refund, please complete our refund form. Please note this is only for bookings made directly with Emirates, either on emirates.com or through our contact centers and offices.

If you booked through a travel agent and haven’t started your journey yet, please contact your travel agent to make any changes.

There may be a fee associated with canceling your booking depending on the fare conditions of your ticket.

Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel reservations

Please call this number for hotel reservation queries only (except Dubai Stopovers). This service is provided by our partner, Tourico.
Tourico is unable to answer any Emirates-related queries.

Car rental

Please call this number for car rental queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.