Help Center

Do I have to pay anything extra to upgrade a booking using Business Rewards Points? If yes, how do I pay?

When you travel to some destinations, there may be additional taxes or charges for upgrading to a higher class. If there are any additional amounts to be paid, we’ll let you know when upgrading your booking, and you can pay the extra taxes or charges online by credit card during the upgrade process.

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers, and other Emirates services–related queries.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com (opens your default email client) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note that getyourguide.com will be unable to answer any questions related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.