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If I make a reward booking before my Business Rewards Miles expire, can I refund the ticket later? Will I also receive all my Business Rewards Miles in my Business Rewards account again?

Refund of a Flight Reward ticket is possible. However, Business Rewards Miles will not be credited back to your account if they have expired, and only taxes will be refunded. To receive a tax refund for an expired Flight Reward ticket, please complete the Eticket Refund Request form.

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers, and other Emirates services–related queries.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com (opens your default email client) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note that getyourguide.com will be unable to answer any questions related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.