[ English ]
Skip to main content

Help Center

What do I do if I can’t access my mobile boarding pass, or my phone’s battery has run out?

If you have a problem with your mobile boarding pass, you can obtain a paper boarding pass at a check-in desk, or at your boarding gate if you have already passed through Security and Immigration.

Call us

Flights and Emirates services

Tel:
TTY

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel reservations

Hotel reservations

Tel:

Please call this number for hotel reservation queries only (except Dubai Stopovers). This service is provided by our partner, Tourico.
Tourico is unable to answer any Emirates-related queries.

Car rental

Car rental

Tel:

Please call this number for car rental queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Travel Insurance

Tel:
Please call this number for general queries or to make changes to your travel insurance policy.

Tel:
Please call this number if you need to file a claim.