Help Center

When will I need to show my mobile boarding pass?

You will need to have your mobile boarding pass ready for inspection at a number of different points, including Security, Immigration, at the boarding gate, and when you board the aircraft.

Please make sure your device’s screen is active with the mobile boarding pass showing at all these locations.

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Car rental

Please call this number for car rental queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to queries related to Emirates' Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.