Help Center

Why didn’t I receive an email or SMS text message?

 If you have subscribed for the alerts but have not received any, it may be because of one of the following reasons:

  • There were no delays to the flight you registered for, and/or you did not opt in for an additional notification on actual arrival or departure

  • The contact details you entered were incorrect

  • Your mobile device is not set up to receive SMS text messages

  • The mobile network you are connected to has not allowed the SMS text message to be delivered.

  • You provided your mobile number/email address less than 23 hours before departure.

Depending on your network provider and your particular mobile device, delivery of your SMS messages cannot be guaranteed by Emirates. Delivery failure, delay or duplicate delivery may occur.

Call us

Your contact information will be updated if you change the value in the Choose Your Country combo box.

Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers, and other Emirates services–related queries.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email (opens your default email client) if you’re making or have made ticket purchases with our partner Please note that will be unable to answer any questions related to other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.