Help Center

How much will each message cost?

This Emirates service is complimentary, but the mobile service provider you are connected to may apply their own charges. This depends entirely on your mobile network, however email alerts will always be free of charge.
View the list of providers here.

In order to sign up to receive alerts, you must be the owner of the email address and/or mobile phone, or a lawful user of it who is authorised to incur any charges that may be applied.

Call us

Your contact information will be updated if you change the value in the Choose Your Country combo box.

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers, and other Emirates services–related queries.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com (opens your default email client) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note that getyourguide.com will be unable to answer any questions related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.