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What should I do if I paid but have not received a ticket?

If paying by credit or debit card, and you have confirmed that you have been charged but not received e-tickets, please contact your local Emirates office either by e-mail or using the online form and provide details on the transaction, so that it can be traced and you can be assisted.

If paying by Western Union or Offline Bank Transfer, please allow 7 days from the date of booking to allow time for your payment to be recognized and tickets issued. If you have not received e-tickets after this time, please contact your local Emirates office by e-mail and provide them with a copy of your payment receipt given to you by the Western Union agency or your bank. We will attempt to trace your payment in our system and then assist you in issuing tickets.

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel reservations

Please call this number for hotel reservation queries only (except Dubai Stopovers). This service is provided by our partner, Tourico.
Tourico is unable to answer any Emirates-related queries.

Car rental

Please call this number for car rental queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.