Help Center

What is offline bank transfer payment?

Offline Bank Transfer (wire transfer) is a very safe payment method. Once you have chosen to pay by bank transfer, and select the option to complete your booking, the bank account details will be displayed where the amount of the order (ticket fee) should be paid to. You will also receive a payment reference. You can then make payment from your bank into the bank account specified within 48 hours.  It is extremely important to include the payment reference with the transfer. Based on this reference, payment will be matched with the booking and confirmed to Emirates. Based on this confirmation, ticket will be issued and sent to you automatically. If you do not include this payment reference there may be a problem issuing your ticket.

Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.