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Help Center

How can I cancel my booking?

Please contact your local Emirates office to cancel your booking.

If you have booked through a travel agent and have not yet commenced travel on your booking, we recommend that you contact them to cancel your booking.

You may receive a refund on an online booking only if allowed by the fare conditions of the booking.

Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel reservations

Please call this number for hotel reservation queries only (except Dubai Stopovers). This service is provided by our partner, Tourico.
Tourico is unable to answer any Emirates-related queries.

Car rental

Please call this number for car rental queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.