Help Center

What is the policy for transporting Dangerous Goods?

Dangerous Goods are articles or substances that may pose health and safety hazards to passengers or damage the aircraft. They are also referred to as restricted articles, hazardous materials, and dangerous cargo. Transportation of such goods is primarily regulated by Civil Aviation Regulations. Items falling under the category of Dangerous Goods are not allowed in passenger or crew checked baggage or carry-on baggage, with some exceptions.

Download the list of Dangerous Goods (PDF) to learn what is permitted in luggage and what you need to declare at the airport.

Please note: In some countries, lithium batteries found in laptops, mobile phones, and other portable electronic devices are now considered dangerous items and may be banned from checked baggage.

Countries that enforce this rule currently include China. Before you travel, please contact your departure airport or your local Emirates office for more information.

Personal motorized vehicles are not allowed on board.

For safety reasons, we can’t accept personal motorized vehicles such as hoverboards, mini-Segways, and smart or self-balancing wheels on our flights. We can’t carry them as checked baggage or as carry-on luggage because they contain large lithium batteries. This regulation applies even if you’re connecting to our flights from an airline that has accepted them.

Call us

Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers, and other Emirates-services–related queries.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.