Help Center

What is an electronic ticket?

Emirates' new electronic tickets do away with paper tickets and allow you to book flights conveniently over the internet. After you have completed the online transaction to purchase your tickets, you will be shown a confirmation page and sent a confirmation email, both containing your personal and flight details and a unique reference number. All you need do is print out either one of these and present it along with your passport at the check-in desk.

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers, and other Emirates services–related queries.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com (opens your default email client) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note that getyourguide.com will be unable to answer any questions related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.