Help Center

Can I get a refund if I cancel my online booking?

You may receive a refund on an online booking only if allowed by the fare conditions of the booking. We will refund the credit card used to purchase the ticket. However, there may be a cancellation penalty, which will be deducted from the refund. Please be sure to check the fare conditions before making a purchase. You may make a refund request for your online eTicket booking through our online refund request form.

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

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Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

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Please call this number if you need to file a claim.