Help Center

Can I get a refund if I cancel my online booking?

You may receive a refund on an online booking only if allowed by the fare conditions of the booking. We will refund the credit card used to purchase the ticket. However, there may be a cancellation penalty, which will be deducted from the refund. Please be sure to check the fare conditions before making a purchase. You may make a refund request for your online eTicket booking through our online refund request form.

Call us

Your contact information will be updated if you change the value in the Choose Your Country combo box.

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers, and other Emirates services–related queries.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com (opens your default email client) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note that getyourguide.com will be unable to answer any questions related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.