Help Center

What should I do if I lose my electronic ticket printout or reference number?

If you have access to a computer, visit the Manage a Booking page. Your itinerary and your electronic ticket booking reference will be available here for you to print out.

If you are at the airport, simply go to the Emirates check-in desk or sales desk with your passport and flight details. Our agent will print out your ticket details to accompany your boarding card if this is required. There is no charge for this.

Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers, and other Emirates services–related queries.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com (opens your default email client) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note that getyourguide.com will be unable to answer any questions related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.