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I've lost my paper ticket. What should I do?

Contact your local Emirates office immediately. You will need to complete a form of indemnity. Based on the information provided, Emirates will issue you with a replacement ticket or a refund (dependent on the fare conditions). A fee may be charged for the replacement of a lost ticket. A refund will only be issued 6 months after you notify us of a lost ticket.

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Flights and Emirates services

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Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Hotel booking

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Please call this number for hotel booking queries only (excluding Dubai Stopovers). This service provided by our partner, Tourico.
Tourico is unable to answer any Emirates related queries.

Car rental

Car rental

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Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer any Emirates related queries.

Travel Insurance

Travel Insurance

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Please call this number for general queries or to make changes to your travel insurance policy.

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Please call this number if you need to file a claim.