Help Center

How do I auto-renew a Gold Partner nominee?

You can choose to automatically renew your Gold Partner anytime within their tier cycle by checking the auto-renew box in the Gold Partner section of your Benefits page. If you do not wish to renew your Gold Partner simply leave the auto-renew box unchecked. Once your current Gold Partner’s tier cycle is completed, you will be able to nominate a new Gold Partner.

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers, and other Emirates services–related queries.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com (opens your default email client) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note that getyourguide.com will be unable to answer any questions related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.