Help Center

If I am eligible for lounge access and departing from an airport with both an Emirates lounge and a Qantas lounge, can I choose either lounge?

We recommend that you use the lounge of the operating airline to ensure convenient gate proximity and access to boarding calls and other flight information.

Call us

Your contact information will be updated if you change the value in the Choose Your Country combo box.

Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers, and other Emirates services–related queries.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email (opens your default email client) if you’re making or have made ticket purchases with our partner Please note that will be unable to answer any questions related to other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.