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How do I activate my Emirates Skywards e-gate card?

To activate e-gate functionality on your card, you will require:
  • original passport with at least six months validity remaining; UAE residents will need their original valid residency visas
  • Emirates Skywards® membership card with e-gate functionality
  • passport photograph
These documents need to be taken to one of the following locations:
LocationContact *
Dnata Sheikh Zayed Road+971 4 707 5970
Dubai Airport Free Zone Al Manara+971 4 707 5615
Dubai Festival City+971 4 707 5278
Dubai International Airport
Terminal 1: Departure food court area
+971 4 707 5091
Dubai International Airport
Terminal 1: Arrival airport service unit desk
+971 4 707 5092
Dubai International Airport
Terminal 2: Departure information desk area
+971 4 707 5285
Dubai International Airport
Terminal 3: Departure First Class area
+971 4 707 5379
+971 4 707 5388
Dubai International Financial Centre+971 4 707 5522
Jebel Ali–Gate 3+971 4 707 5440
+971 4 707 5424
TECOM+971 4 707 5929

*You can also call the central toll-free line at 800 5111

You can also activate your card at Dubai or Abu Dhabi airport e-gate counters. Please make sure you leave enough time in your schedule to activate your card if you would like to do so at the airport.

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Hotel reservations and car rental


Hotel booking (excluding Dubai Stopovers) and car rental queries only (service provided by Tourico).
Tourico is unable to answer any flight or Chauffeur-drive service related queries.
Travel Insurance

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

If you want to file a claim:
Please refer to the phone number in your policy document.