Help Center

When do I receive my e-gate card?

You do not receive a separate e-gate card. If you are eligible for e-gate benefits, your Emirates Skywards® membership card should have built-in e-gate functionality. Emirates Skywards Blue members will receive their membership cards once they complete their qualifying flights.

Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.