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What do I get when I upgrade a booking using Skywards Miles?

All the benefits of the class of travel to which you have upgraded. These include extra baggage allowances, lounge access, and chauffeur-drive, where available. (Chauffeur-drive service should be requested at least 48 hours before flight departure.)

Please note that the fare conditions of your original ticket continue to apply at all times.  For example, if there are any fees or charges applicable to your original ticket, these will continue to apply even after upgrading with miles.

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Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel reservations

Please call this number only if you have already made a hotel reservation on emirates.com through the service provided by our partner, Tourico. Tourico is unable to respond to queries related to hotels booked as part of a Dubai stopover package or through Dubai Connect or any other Emirates services.

Car rental

Please call this number for car rental queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to queries related to Emirates' Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.