[ English ]
Skip to main content

Help Center

Are all Emirates Skywards members allowed to spend their miles on upgrade rewards in any cabin?

Any member from any tier can use their Skywards Miles to upgrade to either Business or First Class. There are three easy ways to do this:

  • Upgrade an existing booking online from Upcoming Travel, Manage a Booking, or at online check-in (up to six hours before departure).
  • Call an Emirates Contact Center (up to six hours before departure).
  • Purchase an instant upgrade reward with Skywards Miles at the airport check-in desk (available to all membership tiers) or on board the aircraft (available to Silver, Gold, and Platinum members), subject to seat availability and applicable upgrade restrictions.*
*Emirates Special tickets can’t be upgraded. Emirates Saver tickets can only be upgraded when you check in online or at the airport. Please review Fare Conditions and applicable restrictions on emirates.com when you book your ticket.

All related questions

Do you have any feedback or questions for us? Get in touch

Call us

Flights and Emirates services

Tel:
TTY

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel reservations

Hotel reservations

Tel:

Please call this number for hotel reservation queries only (except Dubai Stopovers). This service is provided by our partner, Tourico.
Tourico is unable to answer any Emirates-related queries.

Car rental

Car rental

Tel:

Please call this number for car rental queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Travel Insurance

Tel:
Please call this number for general queries or to make changes to your travel insurance policy.

Tel:
Please call this number if you need to file a claim.