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Why are Miles missing from my account?

Miles might be missing from your statement for several reasons. The most common are:

  1. The name on the reservation doesn’t exactly match the name registered on your Emirates Skywards profile.
  2. The transaction is still being processed (please allow 48 hours for a flight booked with Emirates or up to three weeks for a transaction with an Emirates Skywards partner).
  3. Your Emirates Skywards® membership number was not given, or was given incorrectly, at booking or check-in.
  4. You have not traveled on the inbound or outbound part of your journey yet.

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers, and other Emirates-services–related queries.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.