Baggage PolicyChange in baggage dimensions policy for checked-in baggage
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Why are miles missing from my account?

Miles might be missing from your statement for several reasons. The most common are listed here:

  1. The transaction is still being processed (allow 48 hours for a flight booked with Emirates or up to three weeks for a transaction with an Emirates Skywards® partner). 
  2. Your Emirates Skywards® membership number was not given, or was given incorrectly, at booking or check-in. 
  3. You have not traveled on the inbound or outbound part of your journey yet. 
  4. The name on the reservation did not match the name registered on your Emirates Skywards® profile.

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Hotel booking

Hotel booking

Tel:

Please call this number for hotel booking queries only (excluding Dubai Stopovers). This service provided by our partner, Tourico.
Tourico is unable to answer any Emirates related queries.

Car rental

Car rental

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Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer any Emirates related queries.

Travel Insurance

Travel Insurance

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Please call this number for general queries or to make changes to your travel insurance policy.

If you want to file a claim:
Please refer to the phone number in your policy document.