A claim can be submitted if miles have not been credited to your account within three weeks of the transaction date. In this case, please take the following action:
- Airlines: please fill in the online claim form with the required information such as booking name, flight date, flight number, class of travel, origin, destination, and ticket number.
- Hotels, car rental, or retail & lifestyle: please fill in the online claim form and attach a copy of the original invoices within six months of the original transaction date.
- Banks: please contact your bank’s service center directly.
Please allow six to eight weeks from the date your claim is received for any missing miles to appear in your Emirates Skywards® account.
Some of our partners allow members to make a claim directly on their website. Please visit a particular partner page to see if this service is available.
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