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Help Center

How do I claim missing miles from an Emirates Skywards partner?

A claim can be submitted if miles have not been credited to your account within three weeks of the transaction date. In this case, please take the following action:

  1. Airlines: please fill in the online claim form with the required information such as booking name, flight date, flight number, class of travel, origin, destination, and ticket number.
  2. Hotels, car rental, or retail & lifestyle: please fill in the online claim form and attach a copy of the original invoices within six months of the original transaction date.
  3. Banks: please contact your bank’s service center directly.

Please allow six to eight weeks from the date your claim is received for any missing miles to appear in your Emirates Skywards® account.

Some of our partners allow members to make a claim directly on their website. Please visit a particular partner page to see if this service is available.

Call us


Hotel reservations and car rental


Hotel booking (excluding Dubai Stopovers) and car rental queries only (service provided by Tourico).
Tourico is unable to answer any flight or Chauffeur-drive service related queries.
Travel Insurance

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

If you want to file a claim:
Please refer to the phone number in your policy document.