Help Center

Do I get any excess baggage allowances?

Silver members are entitled to a guaranteed excess baggage allowance of 12kg above the ticketed limit for a particular cabin class, Gold members are guaranteed 16kg above the ticketed limit, and Platinum members are guaranteed 20kg above the ticketed limit. However, please note the following:

  • The maximum weight per checked-in item of luggage is 32kg on all cross-Atlantic flights
  • Economy Class baggage to the US cannot weigh more than 23kg, or 50lb, per item.
  • Maximum weight limits per bag may vary in accordance with differing international airport regulations.
  • Excess baggage privileges do not apply to cabin baggage or on flights in which the baggage allowance is given as number of luggage items instead of kilograms.

If your journey starts in the United States, please make sure you are aware of baggage allowances specific to this route.

We also have an online baggage allowance calculator to help you plan your trip.

Contact Us

Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel reservations

Please call this number only if you have already made a hotel reservation on through the service provided by our partner, Tourico. Tourico is unable to respond to queries related to hotels booked as part of a Dubai stopover package or through Dubai Connect or any other Emirates services.

Car rental

Please call this number for car rental queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to queries related to Emirates' Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.