Help Center

If I spend miles on an instant upgrade, can I take advantage of the complimentary chauffeur-drive service?

Due to the limited notice period for an instant upgrade, we are not able to offer this additional service. However, if you upgrade at least 48 hours prior to travel using our online Manage a Booking facility or through an Emirates Contact Center, then the Chauffeur-drive service will be available to you.

Call us

The contact information will be updated if you change the value in the Choose Your Country combo box.

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers, and other Emirates services–related queries.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com (opens your default email client) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note that getyourguide.com will be unable to answer any questions related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.