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Help Center

What is the seat guarantee benefit and how do I use it?

If you are a Gold or Platinum member, we will guarantee you an Economy Class seat on your chosen flight,* even if you don’t already have a ticket. You don’t have to wait for the flight to be full; we’ll confirm your seat when the cabin is full.

For our Platinum members, we will also do our best to confirm a Business Class seat. However, during major holidays and special events this may not be possible on some flights.

To use your seat guarantee benefit, just call our Contact Center at least 48 hours before the flight. Our agents will review your ticket to make sure it is an eligible commercial Flex Plus fare. If it’s not, they can upgrade your ticket over the phone. If you don’t already have a ticket, they’ll create a new booking using an eligible fare.


*Some commercial fares may not be eligible for the seat guarantee benefit but can be upgraded for an additional charge. Please check with our Contact Center.

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Hotel reservations and car rental

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Hotel booking (excluding Dubai Stopovers) and car rental queries only (service provided by Tourico).
Tourico is unable to answer any flight or Chauffeur-drive service related queries.
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Please call this number for general queries or to make changes to your travel insurance policy.

If you want to file a claim:
Please refer to the phone number in your policy document.