[ English ]
Skip to main content

Help Center

What is "opting in"? Why do I have to do this to receive bonus miles?

To ensure we can track your miles progress and credit bonus miles to your account, you must be opted in for a Miles Accelerator bonus before you travel. This information is stored in your Emirates Skywards® account, so that when you fly the extra miles automatically appear in your statement. If you log in and purchase a ticket online, we will automatically opt you in for those flights. If you purchase a ticket from a travel agent, you can visit emirates.com and opt in before or after you buy your ticket, as long as you do so during the month of purchase.

All related questions

Do you have any feedback or questions for us? Get in touch

Call us

Flights and Emirates services

Tel:
TTY

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel reservations

Hotel reservations

Tel:

Please call this number for hotel reservation queries only (except Dubai Stopovers). This service is provided by our partner, Tourico.
Tourico is unable to answer any Emirates-related queries.

Car rental

Car rental

Tel:

Please call this number for car rental queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Travel Insurance

Tel:
Please call this number for general queries or to make changes to your travel insurance policy.

Tel:
Please call this number if you need to file a claim.