Help Center

Do Family Bonus members have to travel with the principal Family Bonus account holder?

Family Bonus members do not have to be accompanied by the Family Bonus principal on flights; all they have to do is provide their membership number or card at the time of booking or check-in. Membership cards are mailed to the Family Bonus principal once he or she has qualified for an Emirates Skywards® membership card.

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers, and other Emirates services–related queries.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com (opens your default email client) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note that getyourguide.com will be unable to answer any questions related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.