Help Center

What do I do if my card is lost or stolen?

Please call your nearest Emirates Contact Center immediately. If you are a resident of the UAE, and your card has e-gate functionality, you should also report this to the police as soon as possible.

Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.