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What does "rolling tier qualification" mean?

Regardless of whether you drop a tier, keep your tier, or move up a tier in your review, we don’t wait another year to reassess your Tier Miles balance; instead, we check it every month. That way, we keep giving you the chance to qualify or move up a tier by "rolling over" your tier qualification period. At the end of each month, we count up your Tier Miles or qualifying flights over the previous 12 months to reassess your status. This rolling assessment gives you 12 opportunities every year to move up a tier, instead of just one.

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Hotel booking

Hotel booking

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Please call this number for hotel booking queries only (excluding Dubai Stopovers). This service provided by our partner, Tourico.
Tourico is unable to answer any Emirates related queries.

Car rental

Car rental

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Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer any Emirates related queries.

Travel Insurance

Travel Insurance

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Please call this number for general queries or to make changes to your travel insurance policy.

If you want to file a claim:
Please refer to the phone number in your policy document.