Help Center

What is Skywards Skysurfers?

It’s our club for young frequent flyers ages 2–16. Members earn Miles with Emirates and our partners in the same ways and at the same rate as members of the Emirates Skywards program. Skysurfers can redeem their Miles for reward flights or a variety of exciting rewards, with the approval of their parent or guardian. For more details, please visit the Skywards Skysurfers website.

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers, and other Emirates services–related queries.

Car rental

Please call this number for car rental questions only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to questions related to Emirates' Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com (opens your default email client) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note that getyourguide.com will be unable to answer any questions related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.