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How do I keep my Silver, Gold, or Platinum status?

There are two ways to retain your tier:

  1. earn enough Tier Miles by flying with Emirates or on an EK codeshare flight
  2. take the required number of qualifying flights* with Emirates

Once you have reached a new tier, you have a fixed 12-month period in which to earn the Tier Miles you need to keep your status. During this time, you need to accumulate 25,000 Tier Miles or take 25 qualifying flights to remain in Silver, 50,000 Tier Miles or 50 qualifying flights to remain in Gold, and 150,000 Tier Miles to remain in Platinum.

If you have not managed to stay in your tier after your review date, you will move back to the previous tier. The rolling-tier qualification system will resume, meaning we give you a review opportunity every month over the subsequent 12 to 13 months to allow you to regain your status.

*A "qualifying flight" is a flight on Emirates (or a codeshare flight marketed by Emirates but operated by another airline) between the point of origin and point of destination of an outward or round-trip journey.

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Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel reservations

Please call this number only if you have already made a hotel reservation on emirates.com through the service provided by our partner, Tourico. Tourico is unable to respond to queries related to hotels booked as part of a Dubai stopover package or through Dubai Connect or any other Emirates services.

Car rental

Please call this number for car rental queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to queries related to Emirates' Chauffeur-drive service or any other Emirates services.

Travel Insurance

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Please call this number if you need to file a claim.