You can use this form to request a refund for tickets purchased directly from Emirates, through emirates.com, at one of our contact centers, or from an Emirates ticket office. If a travel agent booked your ticket, please contact that travel agent for a refund.
Please note once you’ve submitted this form, your entire booking will be canceled. So please don’t use this form to find out more about cancelation charges or how much of a ticket might be refunded.
How much you’ll be refunded will depend on the fare conditions of your ticket, as provided to you at the time you made your booking. If you purchased your ticket on emirates.com, your fare conditions will be attached to your booking confirmation email.
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Please provide details for all passengers who require refunds.
Any refund will be processed according to the fare conditions provided at the time of purchase. If fees apply for refund, these will be deducted from any amount refunded. If the ticket is nonrefundable, only the unused refundable taxes will be refunded.
Any refund will be processed according to the fare conditions provided at the time of purchase. In some cases, partially used tickets are nonrefundable.
For partially used tickets that are refundable, if fees apply for refund, these will be deducted from any amount refunded. In addition, you may receive a refund for the unused part of your ticket, to be calculated in accordance with the Fare Conditions of your ticket.
Your request will be verified by our Refunds team and any refund will be processed accordingly once you click Submit.
If you purchased your ticket with Skywards Miles or Business Rewards Miles, any applicable taxes will be refunded back to you. Refunds are not applicable for partially used tickets purchased with Skywards Miles or Business Rewards Miles or Emirates Skywards® tickets purchased with a combination of cash and miles. To have your Skywards Miles or Business Rewards Miles credited back to your account (provided they have not expired), please contact your local Emirates office to pay the cancelation fee applicable to your ticket.
The passenger details have been removed.
Use this option only if you're requesting a refund for the deposit paid for a UAE visa that was processed by an Emirates office. The passenger must have already exited the UAE. Provide the EMD receipt number issued by the Emirates office that appears on the visa deposit receipt. This option should not be used for UAE visas processed through emirates.com and VFS Global partners. Please note that the fee paid for processing the actual visa is nonrefundable.
Please contact your travel agent to receive your refund.
The original purchase card will be credited—please do not include a card number in the Comments field.