Help Centre

Cancellations and changes : Refunds

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Eticket Refund Request

You may use the form below to request a refund for any ticket purchased directly with Emirates, whether it was purchased online at or via our contact centers. If your ticket was purchased through a travel agent, please contact the issuing travel agent for any refund.

Only amounts that are refundable in accordance with the Fare Conditions provided to you at the time of purchase will be refunded. You should not use this form to inquire about cancelation charges or the amount of a refund. Once you have submitted this form, your reservation will be canceled.

If you purchased your ticket online at, your fare conditions will be attached to the booking confirmation email sent to you at the time of purchase.

Please use English characters only; avoid using characters such as &, <, >, ", [, ], +, =, `, |, \.

Please select your title, first name and last name
Telephone number
 Please choose your departure date
Select departure airport
Select destination

Please provide details for all passengers who require refunds.

Refund Type

Passenger Details
The passenger details have been removed
Where did you pay? Required information

It is not mandatory to add comments in the text box below; however, should you wish to provide additional information, you may do so here. It is recommended that comments be in English only. Entering comments will mean that the refund will be delayed whilst they are reviewed.

WARNING: Please avoid using characters such as &, <, >, ", [, ], +, =, `, |, \.

Maximum 3,000 characters.
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Contact Us

Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel reservations

Please call this number only if you have already made a hotel reservation on through the service provided by our partner, Tourico. Tourico is unable to respond to queries related to hotels booked as part of a Dubai stopover package or through Dubai Connect or any other Emirates services.

Car rental

Please call this number for car rental queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to respond to queries related to Emirates' Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to file a claim.