Dubai Stopover Packages – General Booking Terms & Conditions, November 2011
These booking Terms & Conditions govern your booking. Where MOTLI books a hotel or other ground service in its capacity as agent of the relevant third party supplier, your contract for that accommodation or service will be subject to the supplier's terms and conditions which could limit or exclude liability to you. No contract will come into existence until we accept your request for a booking and receive full payment in cleared funds.
When you submit your request for a booking, you guarantee that you have the authority to accept (and do accept) these conditions on behalf of yourself and all persons covered by your booking. It is your responsibility to ensure that any information given to you in connection with this booking by us, or any third party supplier, is passed on to everyone on whose behalf you are making, or have made, the booking. If you are making a booking for more than one person, you are responsible for all payments due from every person for whom that booking is made. All the featured hotels and services are subject to availability.
Validity of prices
All prices featured on emirates.com
- Valid from 1st November 2011 to 31st October 2012 unless otherwise specified.
- Based on tariffs submitted by hotels and other third party suppliers and on exchange rates current at time of publishing. Until payment for the booking has been received in full, the prices are subject to change without notice. Your attention is drawn to the Dubai Stopovers guarantee which applies once we have received payment in full.
- All prices published on emirates.com are per room in US dollars and and indicative only. Payment must be made directly with MOTLI according to terms advised at the time of the request. Sometimes a deposit or full payment will be requested depending on the rules set by the hotel or other supplier.
Infants and Children
Infants sharing with parents with existing bedding are accommodated free-of-charge, but the infant(s) details must be included in the booking.
Selected hotels permit a maximum of one child under 12 years or one infant to share its parents’ room with existing bedding, with the exception of Ibis Hotels (Deira City Centre, Al Rigga and Al Barsha), Rolla Residence (studio) and The Sofitel Jumeirah Beach. Some hotels have family rooms that permit a maximum of two children to share their parents’ room with existing bedding. These rooms can also be booked for a family of 2 adults, one child under 12 years and one infant. The child rate includes the cost of breakfast. Please refer to price list.
Al Maha does not allow children under 12 years of age at the Resort.
Dubai Stopovers guarantee
MOTLI guarantees that once you have paid for your booking in full, regardless of increases in third party supplier costs or adverse changes in monetary exchange rates, no additional charges will be passed on to you.
Once you have confirmed and paid for your flight, to book a Dubai Stopovers package, all you have to do is simply select your hotel. Bookings can be made through MOTLI or other agents that cooperate with MOTLI. If the hotel of your choice is not available, we will endeavour to offer you a suitable alternative. At the time of booking, please provide the following information:
- Full name of passenger(s)
- Flight number and arrival date in Dubai
- Flight number and departure date from Dubai
- Length of stay
- Hotel required (with alternative choice)
- Single, twin, triple or quadruple occupancy.
Bookings can be made up to 48 hours prior to your departure for Dubai. Booking well in advance is strongly recommended. Full payment or a deposit must be made at the time of the request as per MOTLI’s terms advised.
A Dubai Stopovers booking entitles you to:
- Accommodation in selected hotel/room type
- American or continental buffet-style breakfast
- Meet and greet service upon arrival at Dubai International Airport (Passengers will be paged upon arrival before Immigration by an Arabian Adventures Representative wearing a red uniform. The Representative will also be holding the visa copy and Welcome Pack; passengers who proceed to Immigration without their visa will be charged to have another copy printed, therefore it is important that they respond to paging. Passengers can contact the Arabian Adventures counter situated before Immigration for any other requirements.)-.
- Welcome Pack, which includes a useful information leaflet on Dubai, two postcards, a tours and safaris brochure, the office number of our supervisor, the name and contact number of the pre-assigned representative and a 24-hour emergency number.
- Return transfers between Dubai International Airport and the hotel.
- All local taxes and service charges.
- Any change in such fees and charges and/or additional fees or taxes introduced by local authorities will be added as and when implemented.
Standard check-in time is 15:00 and check-out is 12:00. Selected hotels offer a 24-hour check-in/check-out facility. Customers are entitled to a period of 24 hours from their time of arrival at the airport. For example, arrivals at 4 am only pay for one night and have access to the hotel room and facilities for 24 hours from the time of flight arrival.
Hotels reserve the right to charge for periods when the room is occupied before the normal check-in time or after the normal check-out time. For your comfort, we therefore recommend that when purchasing the number of nights you intend to stay, you consider whether this covers your early arrival or your late check-out, neither of which is covered by the price quoted on this website.
Please note, it is normal practice for hotels in Dubai to request for a credit card guarantee or deposit at check-in. The deposit is refundable at the time of check-out. However, if something is consumed from the mini bar or restaurant (apart from breakfast), the cost will be deducted from the deposit.
The hotel will provide a sofa/rollaway bed in a double/twin room for a third adult.
Please note that due to construction work in and around beach/city properties, you may experience some disturbance. We regret any inconvenience caused.
Private Car Transfers
All hotels offer the option of exclusive private transfers at a supplement. Seat-in-coach transfer for is not available the following:
- passengers in wheel chairs,
- passengers arriving at Terminal 2, Dubai International Airport,
- passengers embarking or disembarking from cruise ships docking in Dubai, therefore a private car transfer must be booked.
Child/Infant seats in Private car transfers
Child/infant seats for children under 6 years of age are compulsory under Dubai Law. Car seats can be pre-booked at USD 10 per seat, per way. If the booking is made and car seat(s) is/are not booked, the transfer will not be provided and this service will be not be refunded Infants travel free-of-charge; however, their details must be included in the booking.
Seat-in-coach baggage allowance
Baggage allowance per person is 2 pieces (01 suitcase & 01 hand trolley bag or equivalent). For passengers ex North America the baggage allowance is 2 suitcases and 1 hand baggage. Passengers arriving with extra luggage must make alternative transfer arrangements at their own cost.
- Dubai Stopovers are offered to individual passengers travelling with Emirates to, from or via Dubai. To qualify for the benefits of a Dubai Stopovers package, travel on at least one sector (either into or out of Dubai) must be on Emirates.
- A Dubai Stopovers booking must be made at least 48 hours prior to your departure for Dubai and full payment must be made at the time of booking.
- Dubai Stopovers cannot be utilised by groups of more than 10 persons travelling together.
- A Dubai Stopovers package has to be utilised immediately upon arrival and the stay must be continuous. Please check with your MOTLI representative regarding eligibility criteria.
- A maximum of seven nights can be booked with the Dubai Stopovers program.
|Type of Visa||Price||Validity||Processing time|
|Complimentary one night transit visa*||Complimentary||36 hours||Three working days|
|96-hour visa||US$ 62||96 hours||Three working days|
|Normal tourist visa||US$ 76||Stay up to 30 days||Five working days|
|Urgent tourist visa||US$ 110||Stay up to 30 days||Less than five working days|
Clear, colour passport copies (to be scanned and forwarded by email) are required to process all types of visa, irrespective of nationality.
Please note that the processing time for UAE visas does not include Friday and Saturday as they are the official weekend of the UAE.
- For all visas, documents to be received at least five working days prior to arrival. Point of entry and exit must be Dubai International Airport.
- Visa requirements can change, and it is the responsibility of passengers to ensure that, prior to departure, they hold valid passports and visas both for the UAE and for their final destination.
- Passport validity at time of visa application must be 6 months or more.
- Tourist visas to be requested for the following categories of passengers:
- Passengers holding discounted airline tickets.
- Cruise ship passengers.
- Approved visas will be cancelled within 48 hours of cancelling a Dubai Stopover Package or in case of a no-show.
- Visa copies can be obtained free of charge from the Arabian Adventures desk at Terminal 3 only. Passengers arriving at Terminal 2 or Dubai Port, should ensure they have a visa copy prior to departing as Arabian Adventures cannot provide copies in those locations.
*Complimentary One Night Transit Visa
Conditions of Sale
Complimentary Dubai entry visa is only available to transit passengers (e.g. New York - Dubai - Damascus) booking a one (1) night Dubai Stopover Package en-route to their final destination and having a transit time in Dubai not greater than 36 hours.
1) New York - Dubai - Damascus (Entitled to the Complimentary Visa as transit time in Dubai less than 36 Hours)
EK204 1st October JFK/DXB Departure: 11:20 (Sat) Arrival: 08:05 (Sun)
EK913 3rd October DXB/DAM Departure: 14:10 (Mon) Arrival: 16:25 (Mon)
2) Auckland/Dubai/Bombay (Not entitled to the Complimentary Visa as transit time in Dubai greater than 36 Hours)
EK407 1st October AKL/DXB Departure: 18:50 (Sat) Arrival: 05:40 (Sun)
EK147 3rd October DXB/BOM Departure: 22:30 (Mon) Arrival: 02:55 (Tues)
The complimentary visa is not available to turn around passengers (e.g. London/Dubai/London)
Amendments to Flights
Prior to arrival in Dubai
- Passengers that have availed of a free visa must contact their local Emirates office for any change to flights that would make their transit in Dubai greater than 36 hours. In such a case the complimentary visa would be cancelled and a normal visa will be processed and Visa Charges as appropriate will apply.
- Failing to inform Emirates about such a change prior to departure would result in a charge of USD 300 per person levied in addition to the applicable ticket rebooking fee as per airline policy.
On arrival in Dubai
- Passengers that have availed of a complimentary visa must contact the Emirates Office in Dubai for any change to flights that would make their transit in Dubai greater than 36 hours.
- A charge of USD 300 per person will be levied in addition to the applicable ticket rebooking fee as per airline policy.
- Issuance of visas is purely at the discretion of the Immigration authorities and Emirates takes no responsibility should the visa be rejected.
- All flights into and out of Dubai must be on Emirates.
- The visa is valid for stays up to a maximum of 36 hours.
- All information is correct at the time of printing and is subject to change without notice.
- In the event of cancelling a booking which includes the approved complimentary
one night visa, the visa will be cancelled by Immigration and no longer valid. A
refund of the package will not be applicable should the visa be used in the interim
Condition of stay for visas
Entire stay in Dubai should be booked and confirmed through a Dubai Stopovers hotel.
Arabian Adventures Tours & Safaris
Conditions of Contract
- Arabian Adventures, P.O Box 7631, Dubai, United Arab Emirates, (“we”, “us” or “our”) provides tours, safaris, transportation and other activities (“Activities”) to participants (“you” or “your”) either itself or through its suppliers.
- Any tour sales voucher and all other tickets and coupons issued in respect of the Activities are furnished and issued subject in all respects to these Conditions of Contract and to any and all terms and conditions of the owners, operators, public carriers and such other persons who provide Activities to you. Copies of such terms and conditions are available on request. The purchase of a voucher or the making of a booking entitling you to participate in an Activity shall be deemed to constitute your consent and acceptance of these Conditions of Contract.
- The full price of any Activity shall be due and payable when a booking is made and Arabian Adventures may cancel any booking if the full price of the Activity is not paid to Arabian Adventures at least two (2) days prior to commencement of the said Activity. No refund will be payable to you in respect of a booking cancelled less than twenty-four (24) hours prior to commencement of an Activity. Failure to turn up in the designated location for an Activity by the specified departure time shall be considered to be cancellation.
- Arabian Adventures reserves the right to cancel any Activity or alter or omit any part of any Activity for which a booking has been made with or without notice to you and at their sole discretion. In particular, due to the nature of many of the Activities, delays and cancellations may result due to factors beyond Arabian Adventures or their suppliers’ control, such as the weather, accidents, sickness, governmental restrictions and other events of force majeure. In such cases, a refund or partial refund may be given at the discretion of Arabian Adventures and/or the discretion of the supplier of the Activity concerned, but not guaranteed.
- You understand and accept the potential risks and hazards that can be involved in certain of the Activities, and take responsibility for ensuring that you are mentally and physically capable of participating in the particular Activity. You must comply with the instructions of any personnel providing the Activity (“Leader”). If in the opinion of that Leader, your behaviour or physical condition is detrimental to the safety, welfare and well-being of the group as a whole, or if the Leader considers that your general well-being will be put at risk by continuing with the Activity, you may be asked not to participate in the Activity without the right to any refund.
- In particular, some of the Activities are potentially hazardous. Arabian Adventures and its suppliers will use all their experience and, where necessary, the experience and assistance of local guides and other experts, in order to minimise the risk to you. Nevertheless, if you are participating in Activities that are potentially hazardous or against the Leader’s recommendation you may be required to read, understand and sign an indemnity and waiver form in English before participating in those Activities.
- To the maximum extent permitted by law, Arabian Adventures accepts no responsibility for any damage, loss, accident, sickness, injury or death that you or anyone else may suffer or incur arising out of the Activities and/or in connection with your contract with us and/or the operator of any Activities. You are advised to have comprehensive travel and health insurance. All personal effects are at your sole risk at all times during the Activity.
- Please note that an indemnity form needs to be signed by the client on designated activities and this needs to be completed prior to taking part in the activity. The following current products require AA CUSTOMER ACKNOWLEDGEMENT AND INDEMNITY Form to be signed off.
a) Camel riding in any safari (except the Sundowner) and sand skiing.
b) Guests if above 65 years of age, or if their children/wards are 6years and below and are taking part in ANY safari excursion featured in the AA tours and safari brochure.
c) The nature of adventurous activities offered on the safari, expose clients to above average risks and clients having any other Physical/medical preconditions need to be advised of it. They will be participating in these activities without our recommendation and are therefore to be asked to complete the AA CUSTOMER ACKNOWLEDGEMENT AND INDEMNITY Form.
Amendments, cancellations, no-shows and refunds
All cancellations and amendments require the written form. Bookings that are cancelled after payment has been made are subject to a cancellation fee which is calculated as follows:
- MOTLI collects a non-refundable $5.00 booking fee, plus a 3.5% administrative fee to cover processing costs.
- If you must cancel after your trip is paid in full, and prior to 72 hours before arrival in Dubai, the Cancellation Fee will be 10% of the total cost of your booking.
- For cancellations of hotel less than 72 hours prior to arrival in Dubai (counting the day of arrival in Dubai), or for "No. shows", no refund shall made and the entire booking rate will be charged.
- Unused parts of the booking (e.g. breakfast or other services) are not refundable.
- Visa fees are not refundable after applying for the visa.
- Refunds must be requested in writing within 30 days after the cancellation to be processed.
- Failure to comply with the above time frame leads to the decline in the amount of the refund, and later applications will not be accepted.
MOTLI liability to you
- Where MOTLI sells you an Emirates Dubai Stopover service provided by a third party in its capacity as an authorized agent of such third party, it is not responsible for acts or omissions of these suppliers, their employees, agents or representatives, nor for any deficiency in the service provided and, in particular, MOTLI has no liability for loss, personal injury or death or other damage of whatever nature however incurred unless such loss is caused by MOTLI negligence.
- MOTLI wants to stress out that Emirates reserves the right to cancel or change any Dubai Stopovers service and is unable to accept any responsibility for loss, damage or expense due to unusual, unforeseeable events beyond MOTLI and/or Emirates' reasonable control, the consequences of which could not be avoided even if all due care had been exercised, including but not limited to delays or changes in schedules, technical or maintenance problems, hotels overbooking or defaults, sickness, adverse weather conditions, natural or industrial disaster, industrial action involving third party suppliers, war, terrorist activity, quarantine or other causes. The traveler accepts full responsibility for such loss, damage or expense.
- All information on this website is correct at the time of publishing. Details and regulations are subject to change. Please note that this programme may not be available for sale in some countries as restrictions may apply.
Emirates Dubai Stopovers
MOTLI DSO Desk
Fax - 1-877-283-9623
Email - firstname.lastname@example.org