There are 45 FAQs for Business Rewards.
Business Rewards is the travel benefits programme open to small and medium-sized organisations (SMEs) around the world. In order to enrol in Business Rewards, you must be a member of Emirates Skywards, Emirates frequent flyer programme – if you are not a member, join now for free. Up to 80 travellers from an organisation can be registered under a Business Rewards account.
Individual Members of your organisation continue to earn Skywards Miles and tier Miles for their eligible business flights even as your organisation earns Business Rewards Miles for those same flights.
It is possible, however, it means that the Business Rewards Miles earned would be credited to the individual accounts. It is not possible to transfer Miles between the accounts or merge the accounts at a later date.
Yes, the Administrator can edit the company profile. Note names cannot be modified.
Members can reside in any country, not just where the organisation is registered.
No – each Member can only be registered under one Business Rewards organisation.
While Business Rewards doesn’t entitle you to any particular lounge benefits, you still get all the benefits of your current Emirates Skywards tier level.
The role of Business Rewards Administrators is assigned to the person who creates a Business Rewards account and who is an employee of the organisation. The role may be reassigned at any time to another individual enrolled in the account. Additional Administrators can be added as well, to a maximum of 80. Business Rewards Administrators manage Membership, book, approve, pay and manage Member’s Business Rewards travel. In addition they can make Award bookings using Business Rewards miles.
Employees that manage travel should be assigned this role, however we recommend a senior manager/owner is also assigned as an Administrator.
Administrators can check their organisation’s Business Rewards Mileage balance online at emirates.com once logged in.
Your organisation will need to deactivate any Administrators or Members when they leave the company. Please note – only Administrators can deactivate Members, so it is important to have multiple Administrators on the account.
Members can make Business Rewards bookings online for themselves, and either pay with a personal payment method, or send a request to the Administrator for payment with a company credit card.
Members can also make Business Rewards bookings through an Emirates Contact Centre, Ticket Office or Travel Agent for themselves, and pay with a personal payment method.
You must quote your Business Rewards number when booking with Emirates or a Travel Agent.
You can only earn Miles on Emirates-operated flights booked through Business Rewards online portal, an Emirates Contact Centre, Ticket Office or Travel Agent.
No, Miles can only be credited for flights taken whilst part of the Business Rewards programme.
Business Rewards Miles are calculated at the end of each month for travel completed in that month. Miles are calculated from where your journey begins and ends. Therefore, instead of receiving Miles after each sector flown, Miles are credited to your account after each leg of your journey (outbound and inbound).
For example, on a return flight between London and Dubai:
A return flight between London and Sydney:
No, Business Rewards Miles can only be earned once a flight has been flown.
Purchase of Business Rewards Miles is not possible.
No – it is not possible to transfer Miles between accounts.
If Miles have not been credited to your account, you can make a Business Rewards Mileage Claim within six months from the relevant flight or transaction date.
Business Rewards Miles may not be credited to your account for three possible reasons:
For bookings which were made without the Business Rewards number, or for which Miles have otherwise not been credited, account Administrators can claim the Miles through the Claim Missing Miles form. (To claim Miles for bookings made before 1st May 2012, please use the Business Rewards query form.)
You will earn Business Rewards Miles as per the original booking on your ticket if the cancellation/disruption was due to operational reasons.
Business Rewards miles accrued to the account can be used to redeem Award flights and upgrades by the account Administrator, only through the online portal.
No, you cannot combine your Business Rewards Miles with those from another Business Rewards organisation.
Business Rewards Flex Award tickets are valid for one year from the date of issue, and Business Rewards Saver Award tickets are valid for three months from the date of issue.
You can cancel unused and valid award tickets – please contact your local Emirates office to cancel a booking. There is no credit for expired Miles. There is a service fee of USD 50 for re-crediting Miles on a Business Rewards Award Flex ticket and USD 75 for re-crediting Miles on a Business Rewards Award Saver ticket to your account. If a combination of a combination of a Flex and Saver Award ticket is refunded, then the USD 75 will apply. If a ticket expires without being used, taxes on this ticket can be refunded – there is no fee for this, and no Miles will be refunded on expired tickets.
Taxes, fees and charges must be paid for at time of booking.
Business Rewards Award bookings can be made online at any time from 11 months prior departure and up to six hours before a flight departs, subject to seat availability.
Business Rewards Miles cannot be combined or added to Skywards Miles and rewards or vice versa.
Rerouting is not permitted on a Business Rewards Award booking. It is only possible to change from London Gatwick to London Heathrow Airport, and any additional tax must be paid.
Refund of a Business Rewards Award ticket is possible – however, Miles will not be credited back to your account if expired, and only taxes will be refunded. To receive a tax refund for an expired Business Rewards Award ticket, please complete the E-Ticket Refund Request form.
Administrators can upgrade flights on the Business Rewards Administrators Travel Activity page. Upgrades are only applicable for Business Rewards members on Business Rewards flights through the online portal.
All passengers on the same booking will be upgraded for the flights selected.
Travelling to some destinations may incur additional taxes or charges for upgrading to a higher class. When upgrading your booking you will be informed of any additional amounts to pay. The extra taxes or charges must be paid for online by credit card during the upgrade process.
Please contact your local Emirates office. Your Business Rewards Miles will be re-credited to your account. Expired Miles used for upgrades will not be re-credited back to the account. Conditions apply.
All the benefits of the class of travel to which you have upgraded. These include extra baggage allowance, lounge access and Chauffeur-drive, where available (Chauffeur-drive service should be requested at least 48 hours before flight departure).
Please note that the fare conditions of your original ticket continue to apply at all times. For example, if there are any fees or charges applicable to your original ticket, these will continue to apply even after upgrading with Business Rewards Miles.
No, all tickets must be paid for using the available payment methods. For Business Rewards Award bookings, only taxes and surcharges can be paid for using available payment methods.
Administrators may make payment on behalf of other Members within their organisation for online bookings, if the country of departure offers credit card payment.
Members or Administrators may make payment as per their agreement with their local Travel Agent.
Business Rewards Miles are valid for three years from the flight date. They will expire on the next anniversary of the organisation’s joining date.
For example, if the joining date of your organisation was in August 2008, and you earned Business Rewards Miles in June 2009, your Miles will expire on 31st August 2012. Or, if you earned Miles in October 2008 and the joining date of your organisation is in May 2008, your Miles will expire on 31st May 2012.
No, validity of Miles cannot be extended.
No, only an employee of company can register their organisation to the Business Rewards programme.
The administrators should be employed by the registered company. This is to ensure the correct use of Business Rewards Miles for redemptions.
If a Business Rewards account appoints a travel agent as its administrator, an employee of the registered company should also remain assigned as an administrator. Emirates is not liable for any misuse of company Miles resulting from appointing a travel agent as a Business Rewards administrator.
If making a Business Rewards booking online, payment must be made online, or through the payment option available in the respective country.
Business Rewards bookings made through a Travel Agent must be completed, paid for and issued through the nominated Travel Agent.
Again, if making a Business Rewards booking through an Emirates Contact Centre or Ticket Office, the booking must be completed through the same facility. Emirates Contact Centres and Ticket Offices cannot make bookings by Business Rewards Administrators on behalf of Members at this time.
This payment option will be available from 1st July 2012 onwards – until then, only Business Rewards members can book and pay for their own travel through Emirates Contact Centres or Ticket Offices.
Business Rewards Administrators can continue to use third-party payment options through emirates.com, where applicable.
Business Rewards bookings made online, or through an Emirates Contact Centre or Ticket Office, can be changed online through ‘Manage a Booking’ or through an Emirates Contact Centre or Ticket Office.
Any changes to a Business Rewards booking made through a Travel Agent must be made by the originating Travel Agent.
Once the travel has been completed please have your Business Rewards Administrator complete the Missing Miles Claim form and this will validate and acknowledge the booking for Business Rewards Miles.
Business Rewards can only be used when purchasing market airfares, and excludes any Corporate, Group, Student, Marine, Seamen or Tour airfares.
Travel agents can add a Business Rewards number to a booking provided this is prior to travel – just ask the agent to amend the booking to include the Business Rewards number.
If travel has already started, a Business Rewards administrator can claim the Miles for the booking. After all travel has been completed, log in to emirates.com and go to the Claim Missing Miles form, available for all Business Rewards Administrators.
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