Cookie PolicyBy continuing to browse our site, you are consenting to the use of cookies. Please click the policy link to learn more about cookies.

Help Centre

Can I cancel my booking online?

Yes, to cancel your booking and request a refund, please complete our refund form. Please note this is for bookings made directly with Emirates, either on or through our contact centres and offices.

If you booked through a travel agent and haven’t started your journey yet, please contact your travel agent to make any changes.

There may be a fee associated with cancelling your booking depending on the fare conditions of your ticket.

Contact Us

Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call this number only if you have already made a hotel reservation on through the service provided by our partner, Tourico. Tourico is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.