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Help Centre

How can I make changes to my booking online?

You can use the Manage a Booking tool on emirates.com to make changes to most aspects of your booking. For most Emirates bookings, you can change the dates or times of your flights, your destination or origin, or add and remove stopovers. To make a change, log in to Manage a Booking - if your booking is eligible for online changes you will be shown a link to 'change my booking'.

You can also change some travel details (your contact details, meal preferences, requested seats, frequent flyer number or Chauffeur-drive booking) through Manage a Booking.

If you need to make changes beyond what is available or possible online, please contact your local Emirates office.

Please note that if you need to make changes to an Emirates Skywards rewards booking on partner airlines, please use the Book your rewards webform.

There may be a fee associated with making changes to your booking depending on the fare conditions of your ticket.

Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.