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Help Centre

What happens if I change my booking and I am due a refund?

Should you be eligible for a refund (for example, because of unused taxes) following your booking change made at emirates.com, you will receive a credit note (EMD), sent to your email address. This credit note is valid for one year from the date it is issued, i.e. from the date you changed your booking. This credit note can be used to pay for future travel on Emirates, or refunded - please contact your local Emirates office for more information on this.

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.