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Help Centre

What do I get when I upgrade a booking using my Points?

You’ll be able to enjoy all the benefits of your upgraded class of travel, including extra baggage allowance, lounge access and Chauffeur-drive. The fare conditions of your original ticket will continue to apply at all times. So if there are any fees or charges applicable to your original ticket, they will still apply even after upgrading with Business Rewards Points.

*Chauffeur-drive service is available in selected locations worldwide and should be booked at least 48 hours before your flight.

All related questions

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Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Tours and activities

Please call or email support@getyourguide.com(opens the default email) if you’re making or have made ticket purchases with our partner getyourguide.com. Please note getyourguide.com is unable to answer any queries related to other Emirates services.


Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.