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Help Centre

What do I do if I can’t access my mobile boarding pass, or my phone’s battery has run out?

If you have a problem with your mobile boarding pass, you can obtain a paper boarding pass at a check-in desk, or at your boarding gate if you have already passed through Security and Immigration.

Call us

Flights and Emirates services

Tel:
TTY

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

HotelCar

Hotel booking and car rental

Tel:

Hotel booking (excluding Dubai Stopovers) and car rental queries only (service provided by Tourico).
Tourico is unable to answer any flight or Chauffeur-drive service related queries.
Travel Insurance

Travel Insurance

Tel:
Please call this number for general queries or to make changes to your travel insurance policy.

Tel:
Please call this number if you need to make a claim.