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Help Centre

How can I access my pre-paid hotel voucher?

After making a hotel booking through emirates.com, you must print out your voucher and present it when checking in to your hotel.

You can access your pre-paid hotel voucher through a link on the booking confirmation screen or you may retrieve your booking through Manage a Booking and reprint it.

After making your reservation, you’ll see a confirmation page with a link to your voucher. Please print the voucher and take it with you on your travel. You will receive a separate booking confirmation by email from Tourico Holidays containing your itinerary details and the contact information for your hotel.

Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call this number for hotel booking queries only (excluding Dubai Stopovers). This service provided by our partner, Tourico.
Tourico is unable to answer any Emirates related queries.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.