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Help Centre

How can I pay for my hotel booking?

You will need a MasterCard, Visa or American Express card to make an online reservation. The hotel rates offered on are pre-paid and the full amount will be charged to your card upon making the booking.

As hotels will be purchased through our partner, Tourico Holidays, the transaction will be stated as ‘Tourico’ on your card statement.

Your card details are sent to Tourico through a secure server, which encrypts all personal and card information.

You can find more details about what's included in the room rate in the information for your hotel room.

Contact Us

Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call this number only if you have already made a hotel reservation on through the service provided by our partner, Tourico. Tourico is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.