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Help Centre

Can I use Chauffeur-drive on trans-Tasman routes?

Itineraries which are exclusively between New Zealand and Australia are not eligible for Chauffeur-drive. All other itineraries on Emirates-operated flights are eligible, including Business Class itineraries which involve a stopover in Australia.

For itineraries involving Qantas-operated flights, view the PDF of all applicable routes.

Chauffeur-drive cannot be used for inter-terminal transfers.

Contact Us

Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call this number only if you have already made a hotel reservation on through the service provided by our partner, Tourico. Tourico is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.