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Help Centre

Can I choose which airlines to use?

Yes: during the booking process, you can select which of Emirates partner airlines to search for flights. The booking system will also inform you which airline is scheduled to operate a particular flight on codeshare routes.

You can confirm your operating airlines by contacting your local Emirates office before you travel. Please note that this information is subject to change without notice.

Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call or email customer.service@booking.com (opens the default email client) if you’re making or have made a reservation with our hotel partner Booking.com. Please note Booking.com is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.