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Help Centre

What happens if I miss my connection?

By booking your whole itinerary on one ticket you ensure that, in most cases, your onward travel will be guaranteed – meaning that if you miss your connection through no fault of your own, you will be rebooked on the next available flight.

Please check the specific terms and conditions of your ticket or contact your local Emirates office for more information.

Call us

Flights and Emirates services


Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call this number for hotel booking queries only (excluding Dubai Stopovers). This service provided by our partner, Tourico.
Tourico is unable to answer any Emirates related queries.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.