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Help Centre

How do I know if my connection is secure?

The common standard on the internet to signal a secure site is a closed lock at the bottom of the browser. As long as the closed lock is displayed your information is secure and encrypted. Please note that if you click the secure transaction link and still cannot see the closed lock, the browser window may be nested in another frame.

To make sure you have a secure connection in Internet Explorer, click the right mouse button somewhere on the page (not over a picture), then select ‘Properties’. Check 'Connection' to see if the connection is secure or not.

In Firefox, click the right mouse button somewhere on the page (not over a picture), then select ‘View Page Info’ from the menu that appears. Click the ‘Security’ tab on the new window.

In Netscape, click the right mouse button and select 'View Frame Info'. At the bottom of the text you will see Security information.

In Safari, click the lock icon to see detailed information about the site’s security certificate.

Call us

Hotel booking

Hotel booking

Tel:

Please call this number for hotel booking queries only (excluding Dubai Stopovers). This service provided by our partner, Tourico.
Tourico is unable to answer any Emirates related queries.

Car hire

Car hire

Tel:

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer any Emirates related queries.

Travel Insurance

Travel Insurance

Tel:
Please call this number for general queries or to make changes to your travel insurance policy.

If you want to make a claim:
Please refer to the phone number in your policy document.