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Help Centre

How do I know if my connection is secure?

The common standard on the internet to signal a secure site is a closed lock at the bottom of the browser. As long as the closed lock is displayed your information is secure and encrypted. Please note that if you click the secure transaction link and still cannot see the closed lock, the browser window may be nested in another frame.

To make sure you have a secure connection in Internet Explorer, click the right mouse button somewhere on the page (not over a picture), then select ‘Properties’. Check 'Connection' to see if the connection is secure or not.

In Firefox, click the right mouse button somewhere on the page (not over a picture), then select ‘View Page Info’ from the menu that appears. Click the ‘Security’ tab on the new window.

In Netscape, click the right mouse button and select 'View Frame Info'. At the bottom of the text you will see Security information.

In Safari, click the lock icon to see detailed information about the site’s security certificate.

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Flights and Emirates services

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TTY

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

HotelCar

Hotel booking and car rental

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Hotel booking (excluding Dubai Stopovers) and car rental queries only (service provided by Tourico).
Tourico is unable to answer any flight or Chauffeur-drive service related queries.
Travel Insurance

Travel Insurance

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Please call this number for general queries or to make changes to your travel insurance policy.

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Please call this number if you need to make a claim.