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Help Centre

What about return / onward flights?

The online check-in system will allow you to check in for all eligible flights scheduled to depart within 36 hours of the time you use online check-in. If your return or onward flights are scheduled to depart within 36 hours of your outbound flight, then the online system will allow you to check in for these flights.  If any of your flights are scheduled to depart more than 36 hours after your outbound flight, you will need to repeat the online check-in process for those flights closer to the scheduled departure time.

Please note if your return/onward flight departs outside of the 36-hour window from an airport where online check-in is not currently offered, you will need to follow normal check-in procedures for that flight at the main Emirates desk.

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Hotel booking and car rental


Hotel booking (excluding Dubai Stopovers) and car rental queries only (service provided by Tourico).
Tourico is unable to answer any flight or Chauffeur-drive service related queries.
Travel Insurance

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

If you want to make claim:
Please refer to the phone number in your policy document.