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Help Centre

What are ‘Fare Conditions’?

All air tickets have Fare Conditions attached to them which determine the price of that ticket. The most common conditions to be aware of are those governing whether a ticket is refundable and whether additional charges will be imposed in the event that your travel plans change. Different fares will have different conditions, and a ticket that allows you to change the dates of your travel without charge or to receive a full refund if you cancel your travel plans will be more expensive, but still possibly desirable if flexibility is important to your plans.

Be sure to ask your reservations agent about the Fare Conditions associated with the flights you are considering. If you are booking online, simply click ‘Fare Conditions’ to view the rules relating to any given flight before adding it to your itinerary. If you do have any queries about these conditions, please contact your local Emirates office, as these conditions will apply after purchase.

Contact Us

Flights and Emirates services

Please call this number for flights, Chauffeur-drive, Dubai Stopovers and other Emirates services related queries.

Hotel booking

Please call this number only if you have already made a hotel reservation on through the service provided by our partner, Tourico. Tourico is unable to answer any queries related to hotels booked through a Dubai stopover package, Dubai Connect, or any other Emirates services.

Car hire

Please call this number for car hire queries only. This service is provided by our partner, CarTrawler.
CarTrawler is unable to answer queries related to our Chauffeur-drive service or any other Emirates services.

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

Please call this number if you need to make a claim.