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Help Centre

Can I provide my Global Entry number/TSA Pre-Check PASSID number in advance for travel to/from the USA?

If you are participating in the Global Entry programme, you do not need to provide your Global Entry number in advance or when checking in online at Upon arrival in the USA proceed to the Global Entry kiosks, if available in the arrival airport, and complete your Global Entry verification as normal.

Emirates does not participate in the TSA Pre-Check programme and you do not need to provide a PASSID when checking in online or at the check-in counter.

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Hotel booking and car rental


Hotel booking (excluding Dubai Stopovers) and car rental queries only (service provided by Tourico).
Tourico is unable to answer any flight or Chauffeur-drive service related queries.
Travel Insurance

Travel Insurance

Please call this number for general queries or to make changes to your travel insurance policy.

If you want to make claim:
Please refer to the phone number in your policy document.